Refund and Returns Policy

At Goa Rentals, we strive to provide excellent service and ensure your satisfaction with our products and services. This Refund Policy outlines the terms and conditions regarding refunds for bookings made through our website.

1. Booking Cancellations

  • Refund Eligibility: Refunds are available for cancellations made within the specified cancellation period for each booking, as outlined in the booking confirmation.
  • Cancellation Fees: Some bookings may be subject to cancellation fees. The amount of the cancellation fee, if applicable, will be clearly stated at the time of booking.

2. Refund Process

  • Requesting a Refund: To request a refund, please contact our customer support team with your booking details and reason for cancellation.
  • Refund Processing Time: Refunds will be processed within 15 days business days after the cancellation request is approved.
  • Refund Method: Refunds will be issued to the original payment method used for the booking, unless otherwise specified.

3. Non-Refundable Bookings

  • Certain bookings may be non-refundable: Some bookings may be non-refundable or subject to different cancellation policies. Please review the terms and conditions of your booking carefully before making a reservation.

4. Changes to Bookings

  • Modification Fees: Changes to bookings may be subject to modification fees. The amount of the modification fee, if applicable, will be communicated to you prior to making any changes.

5. Force Majeure

  • Exceptions for Unforeseen Circumstances: In the event of unforeseen circumstances such as natural disasters, government restrictions, or other force majeure events, we reserve the right to modify or cancel bookings without prior notice. In such cases, refunds may be issued at our discretion.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at  info@grstays.com

By making a booking through our website, you acknowledge that you have read, understood, and agree to abide by the terms and conditions of this Refund Policy.

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